Returns & Exchanges Policy

At The Oud Store, we want you to be completely satisfied with your fragrance purchase; therefore, we offer a 30-day return window for items in their original, unopened packaging. Please note that for hygiene reasons, we cannot accept returns on bottles that have been unsealed or used.

1

Initiate Your Request

Contact our customer concierge team via email with your order number and reason for return to receive a Return Authorization.

2

Secure Packaging

Carefully pack the unopened product in its original box and use protective cushioning to prevent damage during transit.

3

Ship the Item

Affix the provided return label or ship via a tracked courier service to our distribution center.

4

Quality Inspection & Refund

Once our specialists verify the seal is intact, we will issue a full refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing