Frequently Asked Questions
Everything you need to know about our premium Oud oils, perfumes, and shopping experience.
What is the difference between pure Oud oil and Oud-based perfumes?
Pure Oud oil is a concentrated extract derived from the resinous heartwood of the agarwood tree, offering a deep, singular scent profile. Oud-based perfumes are complex blends where Oud is a key ingredient combined with other notes like rose, amber, or musk for a layered fragrance experience.
How should I store my Oud products to maintain their quality?
To preserve the integrity of your fragrances, store them in a cool, dry place away from direct sunlight and extreme temperature fluctuations. Keeping the bottle tightly sealed when not in use prevents oxidation.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy for opened fragrances?
Due to the personal nature of our products and hygiene standards, we cannot accept returns on opened or used fragrances. We recommend purchasing our discovery sample sets before committing to a full-sized bottle.
Are your Oud products ethically and sustainably sourced?
Absolutely. We pride ourselves on sourcing our agarwood from sustainable plantations that follow ethical harvesting practices, ensuring the longevity of these precious trees and supporting local communities.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are encrypted and secure.